Lloyds customers should be on the lookout for a new, sophisticated fraud using fake bank letters.
These convincing letters are a replica from Lloyds Bank, including their logo, address and a signature, supposedly that of a Lloyds customer service representative.
The letter tells recipients that there have been some “unusual transactions” on their personal account and asks them to call a phone number, highlighted in bold, to confirm that they are the customer.
When victims call the number, an automated welcome message plays. The caller is asked to enter their card number, account number, sort code and date of birth. Victims are then instructed to enter the first and last digits of their security number.
NEVER DO THIS - NO BANK WILL NEVER REQUIRE THIS OF YOU
The fraud was spotted by the Daily Telegraph who was alerted to it by a reader who had three identical letters sent to an office address. On separate occasions the Daily Telegraph ran some tests using fake details and were passed to fraudsters who claimed to be from a Lloyds contact centre.
Lloyds Bank has confirmed that the phone number and letters are fake.
The letters are essentially a sophisticated phishing attempt and serve as a warning to consumers to question ALL written correspondence from their banks.
IF YOU ARE EVER SUSPICIOUS ABOUT CORRESPONDENCE FROM YOUR BANK YOU SHOULD CALL THE CUSTOMER SERVICE NUMBER ON THE BACK OF YOUR CARD, NO OTHER NUMBER.
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To report a fraud or cyber crime, call ACTION FRAUD (The National Fraud Intelligence Bureau) on 0300 123 2040 or visit: